Service coordination helps make sure all your care and services are working together. By communicating regularly with you and your providers, service coordinators help to keep everyone involved in your care informed of your needs and goals. Your service coordinator will work with you and your primary care provider to help you get needed services. He or she will also:
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- Visit you at your home to learn about your health needs and goals and help create your service plan.
- Help you make appointments to see your providers and help you get covered services when you need them.
- Help you get authorizations for needed services.
- Coordinate all of the services you get from us and other providers and community organizations.
- Encourage you to take part in your care, so you can stay healthy and live independently.
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You can have a service coordinator if you ask for one. We may also assign one after we look at your health and support needs. If you think you need a service coordinator or if you’d like to speak with one, call Member Services at 1-800-600-4441 (TTY 711).